In the organization where this IT support pilot fish works, trouble tickets from Very Important Persons are automatically escalated -- though that does mean their less-than-stellar IT moments attract more attention.
It's the dawn of PC history, and this still-in-school pilot fish has a job working on the department's machines, including an early Tandy computer -- Radio Shack's first crack at a PC compatible. But is it?
Flashback to the early 1980s, when this project manager pilot fish is working to help bring an aging factory into the computer age -- and he's not getting any help from a programmer who wants fish's PC.
A bank has lots of old-school Cobol code for handling its customers' money, and this programmer pilot fish keeps it nice and maintainable. Then he comes across the code of a former assembly-language coder.
It's decades ago at this military site that handles long-range communications that's due for a visit from the Inspector General's office. Problem: What to do with all these unauthorized spare electronic parts?
This hospital's email admins have implemented spam alerts. But they don't want false-positives to wait for a daily quarantine message, so they send those alerts more frequently -- a LOT more frequently.
One of the users at this manufacturing plant is a very large guy who likes to pick on almost everyone. That includes the pilot fish who provides tech support -- and who has a new tool for returning the ribbing.
Programmer pilot fish gets a deskside visit from one of his company's big bosses, who has a very specific request: a brand-new feature, added to a big software product -- and ready to install in two weeks.