CRM

Customer relationship management news, trends, analysis and practical advice

change management
Sprinkler watering grass

microsoft linkedin

LinkedIn ramps up its sales tool offering

Apart from the data value, there was a good reason that Microsoft acquired LinkedIn.

email computer send button

Campaign Monitor acquires to move further into the world of CRM

When ecosystem partners become competitors, some sensitivity is required.

mobile enterprise woman

The bell rings to start another round: Fred Studer signs on with FinancialForce

Will the fourth time be the charm for this well-known software marketer?

negotiating contracts ts

How CRM buyers can negotiate the best deal

Avoid the risks of CRM software lock-in by choosing wisely the first time. Download this free IBISWorld procurement report that analyzes CRM vendors and pricing trends and learn how to get the best deal for your organization.

data driven marketing

Act-On wants to bring 'the Waze experience' to marketing automation

Sometimes metaphors are a good way of explaining things. Sometimes they're just about looking cool.

big data analytics colleges

Putting data into the sales process with InsideSales

Artificial intelligence is a much-hyped buzzword. Without data fueling it, it's an empty promise.

frustration

Dollar Rentals' epic system failure -- technology should have solved this

A recent experience renting (or not) a car reminded me just how broken some systems still are.

hikingappsprimary

Adventuring into the unknown with REI and CRM

Perhaps the best known adventure retail brand out there was, until recently, using some paper systems that were in need of technology help.

steps success leadership training

Mobility's rise pulls value of HTML5, project management and CRM skills right along with it

The second of a two-part series on the 5 IT certifications with the most worth examines how HTML5, project management certification and CRM software expertise triumph in a mobile, intertwined world.

ibm watson health

With IBM's Watson, GlaxoSmithKline tackles sniffle and cough questions

GlaxoSmithKline plans to team up with IBM's artificial intelligence-fueled Watson to reach customers.

business report analytics statistics

Schisms in the CPQ world, Icertis scores an Apttus defector

Salesforce's acquisition of Steelbrick caused a tectonic shift, the ramifications of which are still being felt.

hellosign send signature

On a roll: HelloSign signs up Salesforce

So simple. But so easy. And a natural partner for Salesforce.

microsoft cloud windows

Understanding Microsoft’s cloud application platform

Microsoft’s ambition for its new Dynamics 365 cloud CRM and ERP service is broader than just creating a subscription service from its on-premises business tools.

office leader ts classroom lecture group class

IT certifications report card: What are they worth now? Which ones pay off the most?

The first of a two-part series on IT certifications' multifaceted contribution to a prosperous, secure career in technology's busiest and most promising sectors and senior management in any enterprise.

150914 salesforce dreamforce 2

Vlocity slurps up cash to become the next Veeva (or the next several)

The mark of a true platform is when it fuels a series of successful companies built on its back. Vlocity could be a good example.

SugarCRM SugarCon Larry Augustin

Battle of the CRMs: Each gets one. Salesforce gets Virgin Atlantic, Sugar gets Virgin Mobile

All’s fair in love and war as SugarCRM gets its own Virgin customer win to crow about

transformation fish

Platforms not products transform organizations

In today’s world no one has a phone with only one installed application. Our clients understand that options are beneficial and we should not shy away from selling flexibility. We need to stop selling products and start selling...

video

An inside look at Cogito's newest emotional intelligence software

CIO's own Sarah White goes on location to examine the role of emotional intelligence software in the workplace and it's potential impact to customer service.

Load More