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State of the CIO 2017: More challenging, still complicated

The 16th annual State of the CIO report shows that the life of the dual-role CIO is both more challenging and more rewarding. Get used to the new reality.

How DO we keep prices so low? Oh, that's how...

Pilot fish is trying to order from an ecommerce site and hits a snag: A web form has a seriously incomplete picklist on an absolutely essential field. Time to call tech support, right?

Privacy

True privacy online is not viable

You can hide from casual observers, but a motivated person will see through your attempts at anonymization.

video

The problem with Apple's 'original' programming

Apple is trying to take on Netflix and Amazon, but its shows leave a lot to be desired.

Apple TV idea: A Show Called Genius

Apple TV idea: A show called 'Genius'

Carpool Karaoke and Planet of the Apps are glitz and glamor, but what about Apple's core markets?

Right on schedule

Flashback to the early 1990s, when this car-rental agency's handheld devices for checking in cars stop working every night at the same time -- but only for a few minutes. What's killing their wireless signal?

coffee cup table java order

Panera finds digital helps recruitment, in unexpected ways

Panera Bread found that mobile payments significantly helped recruit drivers. Why? Digital purchases meant they didn't carry cash, which in turn meant fewer robberies.

tango Google

Why Google and Apple will rule mixed reality

Sorry, Microsoft and Magic Leap. The Silicon Valley smartphone giants have one thing you haven't got.

windows10

Why February's Patch Tuesday is delayed

After a short break since our Patch Tuesday debugged analysis in January, it looks like we are going to have some delay with Patch Tuesday in February due to a last minute technical issue with the Microsoft release process.

nasa valkyrie robot mars

We’re only human: Vulnerability, machines set to disrupt sales jobs

Human frailty advances sales world robot reboot

Your IT dollars at work...and play

This pilot fish and 11 of his co-workers are being taken out to dinner by a very big IT vendor -- and fish and his boss, who both know fine wines, get to select the drinks. How could this possibly go wrong?

11 hacker keyboard user laptop

7 tips to turn threat data into true threat intelligence

Threat intelligence can be your best friend or your worst enemy. Here are some tips to make sure you are making the most of it.

wwdc2016

Why a WWDC 2017 reveal for iPhone 8 is possible

So many big changes in the hardware and the operating system -- where else will Apple recruit the developers it needs?

Just this once, maybe proofreading IS a good idea

Pilot fish works on the IT help desk at a hospital run by a religious organization, but he helpfully proofreads the hospital's intranet, too. The biggest repeat offer when it comes to typos: Food Services.

customer

Who are your customers?

You think you know, but it can be trickier to determine than we tend to think. Here’s some guidance.

Options: Carrot. Stick. Trust. Guess what works?

Consultant pilot fish is getting bored with his current project, but the client has a hot new project planned and would love fish on the team. Just one problem: He'll need training to learn the new technology.

Android App Diet

I went on an Android app diet, and I've never felt better

I'm not sure how to tell you this, buddy, but you're starting to look a little bloated.

How about Mute 101 for everyone?

This help desk tech is sure the user he's trying to help on the phone is clueless -- and he's probably right. But it turns out that user isn't alone.

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