Couldn't you just trade chairs for a while?

Help-desk tech fields a call from a user in sales -- and not an especially unusual one, says a pilot fish on the scene.

"The user was having difficulty e-mailing a 33-MB spreadsheet to another user in the same office, because the limit on most e-mail is 5 MB," says fish.

"The tech suggested that the user put the spreadsheet on a shared local network space, since the two users in question are in the same office. But he couldn't convince the user sending the spreadsheet that this would be an easier way to do it.

"The catch is that when a user e-mails something from our site, it travels cross-country to the e-mail server at the corporate data center, then goes to its destination.

"In this case, that's the same office. Six feet away. In the same cubicle.

"Sometimes people just don't grab the concept."

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