Paul Gillin

Technology Journalist

Paul Gillin writes, speaks and trains marketers and corporate executives to think like publishers. Gillin specializes in social media for B2B companies. He is a veteran technology journalist with more than 25 years of editorial leadership experience.


Someone is selling your personal details—can you stop them?

The willing surrender of personal information has created a shadowy data broker industry. Your lack of privacy is their gain—and your liability.

How to hold better, shorter meetings

Nothing is more tiresome than a meandering meeting with no clear takeaways. So check out these real-world tips to improve meetings from seasoned team leaders.

New digital storefronts shake up online retail—and advertising

As we face new customer privacy restrictions, collaborative retail/media initiatives are developing new ways to collect high-quality customer data and deliver great user experiences.

5G is coming, just not that fast

What business wouldn’t embrace the promise of faster connections to deliver enriched customer experiences anytime, anywhere? That’s what 5G promises . . . eventually.

Customer service: Your greatest competitive weapon

Prompt resolution of customer complaints can create customers for life. Here’s how to measure customer service success.

Make your own promotional videos the easy way

Thanks to a new crop of simplified production tools, you don’t need professional talent to create custom videos that enhance your sales and marketing efforts.

Home office tips from a veteran freelancer

If working from home has become a lifestyle, these guidelines born from long experience can help ensure WFH employees have everything covered.

Enterprise security addresses the work-from-home crowd

Now that working from home is an accepted option, home security must be professional grade. Have a look at these robust new offerings.

The problem with the subscription economy

Consumers often find themselves paying for online services they forgot they’d signed up for. Businesses face similar challenges.

Best-loved productivity tools of the rich and famous

Well, of my Twitter followers, anyway. An all-points call for favorites yielded a cornucopia of software gems, some of which I guarantee you’ve never heard of.

Better marketing with fewer cookies

Big Tech says the days of third-party cookies are numbered. That’s a challenge for marketers, but it’s also an opportunity.

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