Unified Communications
Unified communications news, trends, analysis and practical advice
8 lesser-known videoconferencing options for work
If some of your workers are too far away to join you in your huddle room, here are eight options to help them feel they're really there.
12 Slack alternatives worth a look
There’s nothing wrong with using Slack – its 6 million active daily users can’t all be wrong. But there are a variety of options available that might better meet your enterprise needs.
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Government Best Practices: Making the Shift from Legacy Voice
Across the public sector, older infrastructures are falling by the wayside and being replaced by converged networks. But making the shift from legacy voice to UC&C and VoIP is no easy transition. Successful efforts are backed by a
SIP trunks are more reliable than a PRI T1
If your company needs reliable phone lines, SIP is the answer.
Must-have features for enterprise VoIP
Make sure your big company doesn't buy a small-company phone system.
Fix poor VoIP call quality with a dedicated circuit
Poor call quality does not always go hand-in-hand with enterprise hosted VoIP. There is a simple way for companies to get guaranteed, land-line call quality. And surprising, the cost is usually no higher than the alternative.
New day or déjà vu
As any company with a long and storied history, Avaya has had its ups, downs and the occasional detour. Here's one that most in the ecosystems of interests influenced by Avaya's gravity hope not to experience again.
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Tapping Into the Power of Converged Government Networks
More than 50% of state, local government and educational decision-makers are currently not satisfied with the way current network infrastructures are performing. In this newly connected world, that's a huge number! But the road to
Twilio jumps on the serverless bandwagon
No huge surprise that developer tool vendor Twilio is launching a serverless offering.
Twilio does speech recognition and understanding, the right way
Twilio’s CEO Jeff Lawson never wanted to do speech recognition. So what has changed?
Amazon's Echo Show could disrupt enterprise-class unified communications
Amazon is on the verge of disrupting the enterprise videoconferencing and unified communications markets dominated by Cisco and Avaya.
Unified communications is a marketing Camelot
Like Camelot, the notion of unified enterprise communications is imaginary. Emerging companies, including Zinc, instead meet the realities of today's worker.
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UC&C in the Public Sector: Time to Make the Right Call
Unified Communications and Collaboration has moved to the top of the agenda across most government and education networks. With the ability to power enhanced productivity and greater cost savings, adoption and integration of these
TeleSign wants to take on Twilio
CaaS, CPaaS or developer platform? No matter the name, comms as an API is the future game.
BlueJeans teams with Dolby for teleconference audio clarity
BlueJeans customers will be getting improved call quality, thanks to a new partnership the company unveiled Tuesday with Dolby.
Skype for Business admins gets tool to diagnose call problems
IT administrators managing a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft unveiled the beta of a new Call Analytics Dashboard, which is supposed to...
What 8x8's Sameroom acquisition says about cross-platform collaboration
Validation of an opportunity or an end for an idea that was disproven? It's up to you to decide.
Trust in our systems: Chapter 11 and Avaya's prognosis
Chapter 11 of the U.S. Bankruptcy Code is a legal innovation that has been copied around the globe. It might just be the hospital Avaya needs.
The contact center and CRM collision leads to a new dominant species
The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.
'Meet' Google's new videoconferencing service for the enterprise
Google appears to have accidentally revealed its new group videoconferencing service for businesses a week before a big user conference.
Software development genetics, part 2: Microservices, containers and the DevOps connection
Two other software development methodologies—microservices and containers—are bringing genetics-like changes to software development environments.
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