There’s nothing wrong with using Slack – its 6 million active daily users can’t all be wrong. But there are a variety of options available that might better meet your enterprise needs.
Across the public sector, older infrastructures are falling by the wayside and being replaced by converged networks. But making the shift from legacy voice to UC&C and VoIP is no easy transition. Successful efforts are backed by a
Poor call quality does not always go hand-in-hand with enterprise hosted VoIP. There is a simple way for companies to get guaranteed, land-line call quality. And surprising, the cost is usually no higher than the alternative.
As any company with a long and storied history, Avaya has had its ups, downs and the occasional detour. Here's one that most in the ecosystems of interests influenced by Avaya's gravity hope not to experience again.
More than 50% of state, local government and educational decision-makers are currently not satisfied with the way current network infrastructures are performing. In this newly connected world, that's a huge number! But the road to
Like Camelot, the notion of unified enterprise communications is imaginary. Emerging companies, including Zinc, instead meet the realities of today's worker.
Unified Communications and Collaboration has moved to the top of the agenda across most government and education networks. With the ability to power enhanced productivity and greater cost savings, adoption and integration of these
IT administrators managing a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft unveiled the beta of a new Call Analytics Dashboard, which is supposed to...
The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.