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At this Detroit automaker in the 1970s, almost half the cars come off the assembly lines with steering column electrical problems -- but management has a high-tech fix.

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Apple's macOS Server strategy shifts again

The company is planning to deprecate a number of services that could hit SMB customers, though larger enterprise users are less likely to be affected.

Throwback Thursday: Something in the air

User in the chemical treatment area of an electronics factory has a four-month-old PC that isn't working -- and it takes no time for this IT pilot fish to figure out why.

Why we love REAL power users

It's the 1990s, and this IT support tech is tasked with installing a new laser printer for an engineer -- but he's not ready for what he sees when the office door opens.

Hey, are you getting paid to talk or to work?

This pilot fish has worked as an IT staffer and as a consultant, and he knows there can be some real disadvantages to the better-paid but less stable contracting life.

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6 hidden liabilities of enterprise SaaS applications

Demand for Software-as-a-Service (SaaS)-based solutions is strong. No question about that, but less obvious are the limits and hidden liabilities of this popular business model.

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2018 CCA Mobile Carriers Show helps smaller wireless carriers compete

Larger wireless carriers consistently win the majority of market share. Smaller carriers can also be successful, if they learn the right lessons to successfully compete.

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Windows 10 S comes to an undignified — but not unexpected — end

Well, that didn’t take long. While Microsoft claims that Windows 10 S is now a Windows 10 “mode,” the truth is that this attempted counter to Google Chrome OS has floundered.

Some things are better left unexplained

Large organization has a server-based application that sometimes just stops -- and soon it's happening on a daily basis. But the vendor says nobody else has the problem.

Dealing with stress in the wrokplace

Technostress is killing productivity. Culture is the cure.

Pay attention to the technology malady of our time. It's making your employees miserable — and unproductive.

No Parking Zone

City hires an IT contractor for the help desk for a few months, and it soon becomes clear that, when it comes to temp workers, HR and IT have very different priorities.

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Why Apple needs HomePod to be as safe as houses

Before connecting an Apple HomePod or any smart home device, you must first think about privacy and security.

Throwback Thursday: Old PCs never die -- we hope

Pilot fish at this big distribution center is called in to investigate a PC in the shipping area that -- according to the trouble ticket -- is "making a loud noise."

How to win friends and influence software schedules

Regional building-supplies chain wants a major software enhancement from its turnkey business systems vendor, but the project just doesn't seem to be moving along.

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Amazon Go uses wireless to launch retail grocery store

How Amazon Go uses wireless to first transform the traditional retail grocery sector, and eventually all of retail.

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The future of Windows-as-a-Service

Moving to a cloud- and stream-based service could do amazing things to our security exposure and remove much of the pain of patching.

Little boxes, all the same

Pilot fish gets a trouble ticket to swap out a network switch at an office he's never been to. But he has the address and knows it's suite 211, so what could go wrong?

Sometimes it just takes the right question

This company has its systems set up so that any power outage will trigger an email that's sent to the support team. So why isn't one server reporting its outages?

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