IDC MarketScape: Worldwide Communications Platform As A Service 2021 Vendor Assessment

This IDC study assesses providers for clients to consider when looking to meet their CPaaS requirements. The CPaaS industry emerged from a turbulent 2020 in excellent shape, benefitting from an uptake in cloud communications driven by the need for critical digital communications and collaboration. The industry has experienced tremendous consolidation driven by relentless M&A, but it has witnessed a steady growth of new market entrants, many existing software companies that are increasingly pivoting to the provision of API platforms.

According to Courtney Munroe, Research VP Telecommunications, IDC, "Despite the hype and excitement generated by the rapidly growing CPaaS segment, new entrants standing up and hosting a few SMS and voice APIs do not guarantee automatic success. CPaaS platforms require deep internetworking with carriers and distributed IP and cloud assets to deliver quality voice calls and messages."