Superb Service and AI-Driven Data will Revolutionize Robotic Microsurgery at MMI

As Medical Microinstruments (MMI) moved to launch the Symani Surgical System, finding an asset-centric field service management solution that would allow them to maximize uptime and maintain a high first-time fix rate was a top priority. Similar to many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.
 
The combined strengths from both ServiceMax and Salesforce bring added value that enables FSEs to deliver an outstanding and proactive customer experience while ensuring maximum asset performance. 
 
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